Shipping & Returns
It is the policy of K-S that there is a standard restocking charge of 25% or $50.00 minimum on all good returned that are stocked by K-S. A credit shall be issued against future purchases only. Goods can only be returned within 3 months of shipment with the exception of electrical items and any items which have come in contact with product which will not be eligible for return. Custom items made to order, or cut to order cannot be restocked and therefore are not returnable.
All requests for restocking must be authorized through the Parts Department prior to return. A Return Goods Authorization number shall be issued for all authorized returns. All return shipping charges are to be borne by the customer.
K-S Parts Online users may initiate a return by phone at 800-CALL-4KS (800-225-5457) / 908-234-1000, or using the Contact Us form indicating a return request.
Unless otherwise stated, all prices are Free On Board K-S shipping point. Method and route of shipment are at the discretion of K-S, unless purchaser supplies explicit instructions. Identification of the goods to the contract shall occur as each shipment is placed in the hands of the carrier. Cost of unloading equipment and any demurrage charges on shipments to Purchaser are to be borne by Purchaser. In order to maintain scheduled shipment dates K-S reserves the right to ship equipment less certain "buy-out" items. These items, when available from the manufacturer, will be shipped to the job site for installation by Purchaser. The installation and fit up, if necessary, will be for the account of Purchaser.
K-S Parts Online users may select Freight Prepaid & Add, Freight Collect, or Third Party shipping terms at time of checkout.